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How To Request and Obtain Your Customer Service Record (CSR)

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What is a CSR? A CSR is a copy of how your telephone records appear in the telephone company’s database. It contains information about each separate line charge (i.e. type of service, federal access charge, number portability charge, calling... Read More

Why was my payment rejected? What do I need to do about it?

If you pay by credit card, a rejected payment usually means that either your credit card is no longer valid (i.e., you've cancelled it, it has been reissued under another number, or it has expired), or it has reached its limit. Remember that if your... Read More