Open Internet Principles of NTInet Inc.
The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC's rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC's rules focus on four primary issues:
Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful
devices, subject to reasonable network management. An ISP may not block consumers
from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider's voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer's broadband Internet access service, although, reasonable network management shall not constitute
unreasonable discrimination. The FCC's rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
NTInet graphs all network traffic to ensure capacity is sufficient to maintain an efficient network load. NTInet will set priority on interactive or critical traffic such as VoIP, RDP, web browsing, and gaming during peak periods. No priority is set on non-interactive traffic or non-critical traffic such as streaming and peer to peer applications. NTInet's congestion management practices are in place to ensure that all subscribers experience high quality Internet services while connected to the NTInet network. NTInet currently does not have usage limits on its services.
NTInet only blocks Windows Net Neighborhood (SMB Ports). NTInet prioritizes real-time, interactive traffic such as VoIP, web browsing, RDP, gaming and DNS during peak periods.
Device Attachment Rules:
We have no restrictions on types of devices that can connect or our network as long as it is utilized solely for lawful purposes.
NTInet may blacklist certain activity on its network that is deemed harmful or unlawful in NTI's sole discretion. Trigging conditions consist of DOS (Denial of Service) activity, IP address or port scanning and excessive account login failures. If NTInet notices excessive port connections or traffic that is harmful or disrupts the normal use of the network for other subscribers, NTInet will attempt to notify the customer to remedy the issue or block subscriber traffic until the subscriber fixes the issue causing harm.
ISPs must disclose the following network performance characteristics:
NTInet provides residential and business class wireless broadband services. NTInet utilizes WiMAX, line of sight ("LOS") Wireless, and non-LOS wireless to provide services to the end user.
Expected latency by service type:
· WiMAX 80ms
· Non-LOS Wireless 30ms
· LOS Wireless 10ms
Yes, all broadband services offered by NTInet are ready and suitable for real-time applications such as VoIP.
Impact of Specialized Services:
NTInet offers VoIP Services to broadband customers. VoIP traffic is prioritized so may impact the subscriber's last mile capacity and Internet service when in use by the subscriber.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Small Business Pricing:http://www.ntinet.com/broadband/soho
Business Tier: http://www.ntinet.com/broadband/business-tier
Any Agreement terminated before the end of the contract agreement (12 months) shall be subject to an early termination fee up to $149 or the remaining balance of the contract whichever less is.
NTInet does not store any customer browsing information. NTInet utilizes network packet inspection tools as necessary only for troubleshooting harmful traffic such as DOS (denial of service attacks), IP address and port scanning. NTInet does not provide traffic information to third parties or use traffic information for any non-network management purposes.
NTInet technical support staff strives to handle all issues, questions and complaints promptly. NTInet maintains service order records on all subscribers that have Internet issues. All troubleshooting, remedies and communications with the subscriber are recorded in a service order with in NTInet CRM database. A member of management will follow up on all formal complaints to ensure the issue was resolved.
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission's rules
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC's Open Internet Rules, as adopted, and this company's Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.