The E-911 Service provided by NTInet Inc is a Voice-over Internet Protocol (“VoIP”) based service. This Disclaimer is provided to inform you of the circumstances under which E-911 service may not be available through VoIP service or may be in some way limited by comparison to traditional E-911 service. It is important that you read and understand this Disclaimer and inform all employees and guests of these important limitations.

CUSTOMERS OF NTINET ACKNOWLEDGE THAT THE E-911 SERVICE PROVIDED BY NTINET DOES NOT SUPPORT TRADITIONAL 911 ACCESS TO EMERGENCY SERVICES AND IS SUBJECT TO THE LIMITATIONS EXPLAINED IN THIS DISCLAIMER. TO AVOID THESE LIMITATIONS, NTINET ADVISES CUSTOMER TO MAINTAIN OR ACQUIRE AN ALTERNATIVE MEANS OF ACCESSING 911 SERVICES. CUSTOMER AGREES TO ADVISE ALL EMPLOYEES, VISITORS AND OTHER PERSONS WHO MAY BE PRESENT AT THE PHYSICAL LOCATION WHERE CUSTMOER UTILIZES THE SERVICE OF EACH OF THE LIMITATIONS OF NTINET’s E-911 SERVICE AND OF AN ALTERNATIVE MEANS OF 911 DIALING.

CERTAIN LOCATIONS NOT SUPPORTED 

NTInet’s emergency dialing feature is only available in the United States mainland (i.e., excluding Alaska, Hawaii, Puerto Rico, and Guam).

REGISTRATION OF PHYSICAL LOCATION REQUIRED

Customer must provide NTInet with the address of the physical location where the Service will be used. When Customer moves the Equipment (Equipment refers to the NTInet VoIP Adapter or any on premise equipment including soft phones), Customer must register the address of the new physical location with an NTInet customer service representative. All E-911 calls are directed to emergency responders based upon the address registered with NTInet. If the Equipment is moved and the new physical location is not registered, emergency responders will be dispatched to the previous physical address.

E-911 SERVICE LIMITATIONS

E-911 Service will not function properly if Customer (i) uses a telephone number not native to the geographic area of the Customer’s physical location; (ii) attempts a 911 call from a location different from the Customer’s physical address registered by Customer to NTInet; (iii) loses or experiences a disruption of electrical power; (iv) loses or experiences a disruption to Customer’s internet connectivity; (v) loses service as a result of cancelation or suspension for any reason, including without limitation for failure to pay NTInet for services provided or other default; (vi) provides NTInet with an incorrect or invalid Customer address or where such information is not updated with NTInet in the event of a change in physical location; or (vii) uses equipment that fails to properly function or is improperly (or is not) installed or configured. E911 Services will not function until correct and valid address information has been provided to NTInet and entered into the appropriate database(s), which may take up to 15 days from the date on which Customer registers a new address with NTInet.
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