Account & Billing Information

How do I pay my bill online?


You may pay your bill online with our secure customer portal. Just log in at Once you are logged in click on the "Pay Online" banner under "Manage Billing" and follow the Step -by-Step directions. You may pay by... Read More

What is the "Partial Month" charge listed on my invoice?


Basic service charges (e.g., for your Fiber or Wireless Broadband plan) are typically billed on the 15th of the month and cover the upcoming month. If you add to or alter your account in the middle of the month, additional charges incurred are... Read More

Payment Options and Policy.

Payment Options and Policy Billing CycleAll Internet service invoices will be sent via email unless otherwise specified. Internet service invoices are sent out in advance on the 15th of each month. Payments are due on the 1st of each month. NTInet... Read More

Why was my payment rejected? What do I need to do about it?

If you pay by credit card, a rejected payment usually means that either your credit card is no longer valid (i.e., you've cancelled it, it has been reissued under another number, or it has expired), or it has reached its limit. Remember that if your... Read More

I canceled my account recently. Why did I receive another bill?

There are three primary reasons why you would typically receive another bill: If you have any unpaid balance due from prior payment periods, you may receive another bill for that balance due. This includes fees associated with returned checks. Basic... Read More